Customer Service

Shipping & Delivery

• We ship to worldwide.

• The processing time is 1 or 2 business days after you place the order.

•Standard Delivery: Free shipping by postal mail, 2 to 5 weeks for delivery.
  Tracking Website: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp or http://www.17track.net/IndexEn.html 
  Generally, you can track your parcel 7 workdays after dispatching. Sometimes the lines are busy and the parcel tracking may not be   available until 14 workdays after dispatching.

• Expedited  Delivery: EMS, 4-9 workdays for delivery. Check the shipping fees on the check out page.
  Tracking Website: http://www.ems.com.cn/english.html

• EMS Delivery will be suspended on all major holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas etc.).

• Sometimes we will use other expedited courier such as DHL, UPS, FedEx etc.

• Customteamcycling.com is not responsible for packages delivered late due to acts of nature (bad weather), holidays and unforeseeable accidents. However, it is our promise to you that we will always do our very best to keep you informed and get your orders to you promptly.

Privacy & Security
If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address Consumers can have this information corrected by sending us e-mail at the above address With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Returns & Replacements

Sound Items:

All items listed on cycobyco.com are protected under 30 Days Money-back Guarantee. You may return the items to us for refund or replacement within the protection period. All returned items must be in "new", not worn or washed condition and returned in the same packaging as shipped. Please keep the tags attached for re-sale.

If a customer requests for a refund, customteamcycling.com will fully refund to him/her as long as the items are in "new", not worn or washed condition and returned in the same packaging as shipped. And Customteamcycling.com will reserves the right to assess a 20% restocking fee against the Customer's account on return. If a customer requests for a replacement, the customer should be responsible for the shipping fee to us and customteamcycling.com are responsible for the shipping fee to the customer.

 

Defective Items:

Our clothing is warranted to be of defects for the period of 30 days after receiving. Please wash, wear and inspect the garment. If during the first 30days of use you find it to be defective. Return the item for inspection and we will repair or replace the garment.

To return a item based upon customteamcycling.com replacement/return guarantee, you must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the item. Please contact us for a RMA. cycobyco.com will not accept returns without prior authorization and a RMA number. RMA numbers are valid for 30 days from the date of issue. Items returned to cycobyco.com must be received within the 30-day limit. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned item.

Payment, Pricing & Promotions

We accept credit card.

====================================================

Due to the restrictions of paypal on the trading in certain commodities, we have to terminate the cooperation with paypal, and you need to pay by credit card on our website in the future. We are very sorry to the inconvenience cause.

During the period from now to 01/Oct. 2014, a 9.5 percent discount will be given when you pay by credit card.

If you have any questions, please email to order@cycobyco.com, we will try to respond to you in one working day.

 

===============================================

choose Western Union,get 5% off discount, Western Union information is as follows:
First name:xian
last name:zhang
city: ShenZhen
province: Guangdong
country: China
please open www.westernunion.com to get help, Australia, Germany, France, UK, Netherlands, Norway, Sweden, USA, Italy, Belgium, Portugal, New Zealand, Spain, Ireland, Canada, Austria can Send Money to China through online,Other Country need to Agent Location. After send payment,Please tell me the Money Transfer Control No.(MTCN) and the Amount of remittance,your country, your Full name, It's better scan your Payment Documents to me at order@cycobyco.com, thanks